Troubleshooting

Quick fixes for the most common issues.

Campaign Won’t Create

Check these first:

  • Required fields are present.
  • Email looks correct.
  • You are within your plan limit.
  • Address or ZIP matches the campaign type.

Campaign Stuck or Slow

Try this:

  1. Refresh the lead details page.
  2. Check current campaign and email status.
  3. Wait a little and refresh again.

If nothing changes after a while, contact support and include campaign ID.

Email Not Sending

Common causes:

  • Waiting for manual approval
  • First-email delay still active
  • Sending window not open yet (Tuesday-Thursday, 11:00 AM-6:00 PM ET)
  • Campaign disabled
  • Lead unsubscribed/bounced/spam complaint

Can’t Delete a Campaign

If a campaign is currently building/in progress, deletion is blocked until that step finishes.

Try this:

  • Refresh and check the campaign status.
  • Wait for the building step to complete.
  • Delete after the campaign is no longer in progress.

Older Draft Marked Expired

This is normal if a newer cycle replaced an older unapproved draft.
Expired drafts stay in history but cannot be sent.

Bulk Upload Errors

Review:

  • CSV headers and formatting
  • Duplicate emails
  • Undeliverable addresses
  • Address lookup failures

Fix the source file and re-upload.

Metrics Look Off

  • Dashboard uses rolling 30-day and lifetime counters.
  • Delivery and engagement events can arrive after initial send.
  • Refresh to fetch latest aggregates.

When to Contact Support

Share:

  • Your account email
  • Campaign ID(s)
  • Approximate time issue started
  • Screenshot of the error/status

This helps support fix things faster.